FAQs

BRUSH QUESTIONS

We are glad you asked as not all brushes work on all hair, please visit our Hair Brush Guide to see what brush is perfect for you.

Great question! Visit our Hair Brush Guide to see what makes this brush so special. 

And if that still doesn’t convince you, have a look at the thousands of 5 star reviews we have received for our brush. Our aim is to make 1 million people happy! You will see in the reviews that we are on track to achieve that.  We have helped many women, mothers, men, and children over the years, so we are pretty confident we can help you, too. And if not, you have nothing to lose as we offer a 30 Day Money Back Guarantee.

Yes and No! We have a comprehensive range of colours for our Original Happy Hair paddle brushes, same brush but different colour as we know everyone has their favourite colour!  We also have sensory and vegan brushes which are different colours so they can easily be distinguished from the Original Happy Hair Brush. The Sensory and Vegan Brushes have been specifically designed on request by our customers. We listen to our customers to ensure everyone gets what they are asking for.

Yes, there is! After lots of feedback from our customers we have created our Sensory Brush. Its longer pins are softer than in all our other brushes and help massage the scalp.

They reduce overstimulation or scratching of the scalp while the shorter bristles brush the hair.

The curve of the brush head provides a higher surface area to brush more of the head at once, which means less brush strokes and less brush to head contact.

This in turn significantly reduces the time needed to brush the hair which can be very important for people with sensory issues or ADHD.

We recommend this brush to people that are highly sensory, have extremely sensitive heads and or very thin hair. 

The Sensory Brushes are also good for children under 4 who have thin fine hair and have not had their first haircut. 

The main differences between the Mini Brush and our Original Happy Hair Brush is the size, shape and material. The brush experience however is still very
similar as both brushes have been designed with our amazing bristle combination including natural boar bristles and nylon pins.

We designed this brush for 3 reasons:

1. To provide smaller children with a brush they can use to learn to brush their hair as the size allows smaller hands to grip the handle perfectly.

2. To provide a brush for men (yes, let’s not forget about them 😊). The Mini Brush is perfect for men as it is small enough for short hair and perfect to style and brush beards and moustaches.

3. To offer a brush for when you want to feel at home but are out and about. So if you are travelling, the Mini Brush is the perfect companion for anywhere you go. Customers have told us in thousands of reviews that they love the Mini Brush as it fits perfectly in a purse and is also the perfect size to take along to school or any other sport / activity you or your child are doing be it dance, netball, or swimming. The Mini Brush gets knots and tangles out without pain or fuss, away from home. For further details on what brush is right for you, visit our Hair Brush Guide.

We don’t just want happy people, we also care about the rest of the world so rest assured that no boars are harmed in the manufacturing of our brushes.

We have looked at making them entirely vegan, however have found that synthetic boar bristles or other substitute bristles just do not work as well on thin to medium thin hair.

Boar bristles evenly distribute natural oils from the scalp through the hair. These natural oils protect and condition hair. Natural boar bristles allow you to detangle your hair while massaging your scalp.

Another feature is that boar bristles do not damage your hair during brushing, hair doesn’t get fractured or split leaving it only beautiful and healthy.

You will find that after using our brushes for a few weeks, your hair looks and feels better and needs less washing and shampooing.

We want to be honest with you, we would not recommend using our brushes for serious blow drying as the long nylon pins can melt.
Many other hair brush companies state their brushes can be used for blow drying, but from our professional experience, if a brush contains nylon pins (and most do), these will melt over time if you use heat on them.

We are working on a brush you can use for styling so please visit us again soon to see if we can help you.

Yes, absolutely. Our hair brushes are designed to be used for dry and wet brushing. For further details on how to use our hair brushes and what brush is right for you, visit our Hair Brush Guide.

It’s hard to provide an exact time frame as it all depends on how our hair brushes are used. For healthy hair, we recommend each person in a household uses their own brush and for optimal hair you should brush your hair twice a day.  Based on that your hairbrush should last at least 18 months or longer. If you use one brush for 4 people brushing twice a day, the brush will last shorter. We also found that the life cycle of our hair brushes is impacted by using many different hair products ranging from styling products, nits products, dry shampoo etc.  The nylon tips can get affected when exposed to a mixture of chemicals and pH changes on the scalp. If you are dealing with nits, use a comb and designate one brush as a nit brush.

To extend the life of your hair brush, we recommend one brush is used for each person in the home and the hair brush is washed every month in cold water with a bit of shampoo or dishwashing liquid.

MY ORDER

We use Australia Post to ensure we can service metro locations as well as rural or remote regions.  

It takes 2 to 3 business days for delivery to metro and 3 to 10 business days for delivery to regional locations including Western Australia, Queensland, and Northern Territory.

We have all been there, you click the ‘Order Now’ button and then realise you have forgotten something. Or you realise, there is a colour you actually LOVE, LOVE, LOVE but overlooked when browsing our range of products. If you change your mind after placing the order, please contact us immediately as we dispatch the same day if your order is placed before 10am. Once the order has left our warehouse, there is not much we can do. Either way, contact us, so we can find a solution as our main goal is to ensure you are happy.

Yes, you can. You might not be able to track your kids, but you certainly can track our parcels 😊. We use Australia Post for shipping within Australia. Once we have received your order, you’ll get an email with an order confirmation and once the order is dispatched you will receive another email with a tracking number.

We know our happy customer service representatives are really lovely to talk to, but in case your order hasn’t arrived yet, we’d be forever grateful if you could please check the below before contacting us:

1. Delivery times in our FAQ section

2. Your address on PayPal and the order – we have found that occasionally an old address is saved on a customers’ PayPal account, so the order is shipped to an old address. If that happens let us know before the order gets fulfilled, if you can. If it is too late, still contact us.
3. Please check with your local Post Office quoting the tracking number you have received in your confirmation email – occasionally the local post office has your delivery, but the parcel notification card got lost or has been placed in the wrong mailbox.

If all of the above doesn’t work, just email us here. We are always here to help and go the extra mile to make sure our customers are happy, every time – always.

SHIPPING IN AUSTRALIA

A $10.00 flat fee applies to orders under $120. We promise, this is less than it costs us to ship your precious goods to you.

For orders over $120 we offer free standard delivery across Australia. Shipping fees outside Australia might differ and will be advised during check out.

The early bird catches the bird, right?!? So if you place your order before 10am (Australian Eastern Standard Time) on a weekday we promise to dispatch it the very same day.

Any orders placed after 10am will be shipped the next business day. Orders placed on a weekend will be shipped first thing Monday morning.


We don’t operate a physical store as we are too busy designing amazing products – and sometimes running behind our kids – so cannot provide a click & collect option; however, we have an extensive network of salons throughout Australia who stock our products allowing you to buy some of our products directly from a store near you saving you shipping costs. Please visit our stockist locator to find the closest store near you. Please give them a ring before you visit to ensure they stock what you are after.

Unfortunately, yes, postage & freight carriers are currently facing challenges. This is out of our control unfortunately. We continue to provide a same-day despatch for orders placed before 10am (Australian Eastern Standard Time) on a weekday.

1. Australia Post has advised that delays are more common now than before Covid-19 however most of our customers get their parcels as expected.
2. Australia Post has also advised that they have suspended their next day guarantee for their Express Post service so we don’t offer Express Post anymore.
3. Proof of delivery: All carriers have stepped away from signed deliveries due to social distancing, therefore we are unable to guarantee that we can give you a proof of delivery if requested.
4. The following links will give you the latest updates from the carriers.

Australia Post

International-DHL 

SHIPPING – INTERNATIONAL

Yes we do, the shipping calculator works out costs as shipping is based on weight.
Shipping out of Australia for small parcels such as ours is more expensive than normal so we would recommend ordering with a couple of friends to split the costs of shipping.

International customers need to be aware that they are responsible for any customs and import duties on their order.

MONEY BACK GUARANTEE / REFUNDS

We have a 100% Happiness / Money back Guarantee on all our products. We love what we do, but if you don't we offer a complete 100% money back guarantee. No questions asked, no hassle, we promise. Our refund process is easy:

1. Contact us by email, phone or here within the first 30 days of receiving your products and our amazing customer support team will help you organise a refund. We would love to hear your feedback on what you didn’t like as this will help us improve our brushes even more but also understand if you don’t want to share it.

2. Post your products to:
The Happy Hair Brush, PO Box 501, Mosman NSW 2088, Australia.

3. Please forward your proof of return to info@happyhairbrush.com.au. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. If you paid customs and local country tax, email us the receipts.

5. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

6. If the refund has been approved, our amazing customer support team will happily refund every cent you spent including:

• The purchase price
• Initial delivery as well as return shipping costs
• Any customs and local county tax

You will receive a refund to the payment method that you used to place your order; this usually happens within 14 days. Your busy life doesn't need another thing to worry about, so we make it as easy as possible. Promise xxx

If you haven’t received a refund yet, first check your bank or payment method account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you still have not received your refund, please contact us at info@happyhairbrush.com.au or visit here to get in touch.

We apologise, that rarely happens. If our products are defective in any way, please send us an email at info@happyhairbrush.com.au or get in touch here. Our returns process is easy, you send us back the faulty products and we will send you new ones. We cover all postage of course. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We’re sorry, we don’t offer an exchange service for change of mind. Outside of our 30 Day Money Back Guarantee, we only offer the exchange of items if our products are faulty or damaged.

STOCK AVAILABILITY

We sure can! Our tech people are particularly smart and have managed a way to detect where you are located when visiting our site. As we started the business here in Australia, we found that shipping overseas was very expensive and not very reliable for our customers (and us). So we have opened several new warehouses overseas but haven’t reached all places yet. As such, our product range might slightly differ depending on where you are located. We  update our range frequently so if you cannot find what you’re looking for, please visit us again as next time we might just have what you are looking for.

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